By scheduling, purchasing, or using any remote technical support services (“Services”) provided by [Your Business Name] (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) accept and agree to be bound by these Terms and Conditions. These Terms, together with your purchase receipt and any service agreement, constitute the entire agreement between you and the Company.
If you do not agree to these Terms and Conditions, you must not use our Services.
The Company provides remote technical support services for personal computers (PC) and Mac systems via Zoho Assist and other remote access tools. Services may include, but are not limited to:
Services are provided on a “best efforts” basis. Due to the complexity and variety of technical issues and dependencies on third-party technologies, we cannot guarantee resolution of every technical problem.
By using our Services, you represent and warrant that:
CRITICAL: You are solely responsible for backing up all data, software, information, and files stored on your device BEFORE we provide any Services. We strongly recommend maintaining regular backups of all important data.
You must provide:
During remote support sessions, you must:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
THE COMPANY’S MAXIMUM LIABILITY TO YOU ARISING FROM OR RELATED TO THESE SERVICES SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SPECIFIC SERVICE SESSION DURING WHICH THE ISSUE AROSE, NOT TO EXCEED $500.
THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
THESE LIMITATIONS APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
THE COMPANY IS NOT RESPONSIBLE FOR ANY DATA LOSS, CORRUPTION, OR DELETION THAT MAY OCCUR AS A RESULT OF:
ALL SERVICES AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
The Company does not guarantee that:
THE COMPANY IS NOT RESPONSIBLE FOR:
If problems arise with third-party hardware or software, it is your responsibility to obtain support directly from the manufacturer of the product.
For any software installations, you authorize the Company to accept End User License Agreements (EULAs) on your behalf. You remain responsible for complying with all software licenses.
The Company reserves the right to refuse or discontinue Services if:
In such cases, you may receive a full or partial refund at our discretion, minus any labor, parts, or costs already incurred.
The Company shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:
Your use of our Services is also governed by our Privacy Policy, which can be found at [insert link or state “available upon request”].
We may access files, settings, and system information necessary to provide support. We will not intentionally access, use, or disclose your personal information except as necessary to provide Services or as required by law.
We may install remote access software (such as Zoho Assist) on your system to provide Services. This software will only be used during scheduled support sessions unless otherwise authorized by you.
All fees are as stated at the time of booking or purchase. Payment is required before Services are rendered unless otherwise agreed in writing.
Cancellations must be made at least [24 hours] before the scheduled appointment. Late cancellations may result in a cancellation fee of [specify amount or percentage].
Refunds are provided at the Company’s sole discretion and may be subject to restocking fees, labor charges, or other applicable costs.
All intellectual property rights in materials, tools, scripts, and documentation provided by the Company remain the property of the Company or its licensors. You may not copy, distribute, or modify such materials without express written permission.
You agree to indemnify, defend, and hold harmless the Company, its owners, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from:
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Essex County, New Jersey, and you consent to the jurisdiction of such courts.
[If you want to include arbitration, specify terms here]
These Terms, together with any service agreements and receipts, constitute the entire agreement between you and the Company regarding the Services.
The Company reserves the right to modify these Terms at any time. Updated Terms will be posted with a new “Last Updated” date. Continued use of Services after modifications constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
The Company’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your rights hereunder without the Company’s prior written consent. The Company may assign these Terms without restriction.
Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and the Company.
For questions about these Terms and Conditions, please contact:
After Hour Solutions
Email: support@afterhoursolutions.com
Phone: 201-719-5225
