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11:42 PM. The boiler died. Whoever answers first wins the $4,500 job.

It is Tuesday night. A homeowner discovers their boiler is dead with a 6-month-old baby in the house. They Google “emergency plumber near me.” Your shop comes up. They call.

If your line goes to voicemail, the next plumber on the list answers. That $4,500 emergency boiler replacement is gone — and so is the customer for life. Home services emergency calls go to whoever answers FIRST, not whoever is best.

The math

  • 30–70%: Of after-hours emergency calls go unanswered at typical 5–25 employee shops
  • $1,200–$8,500: Average ticket size for emergency plumbing, HVAC, and basement work
  • 2 missed calls/day × $3,500 avg ticket × 30 days = $210,000/month in passed-over revenue at typical leak rates

What we deploy

An AI Front Desk built for home services intake and dispatch:

  • 24/7 voice AI — answers in under 10 seconds. Sounds professional, never hangs up, never sounds like a bot
  • Emergency triage — flooding, no-heat, no-AC, gas smell, electrical sparks all routed differently
  • Qualification — service type, address (in service area?), urgency, payment readiness
  • Dispatch logic — book the truck on your schedule OR escalate to your on-call tech via SMS/voice
  • SMS confirmation within 60 seconds with ETA and tech name
  • Zoho CRM integration — full call transcript, lead scoring, automated follow-up sequences

Verticals served

  • Plumbers
  • HVAC contractors
  • Heating specialists
  • Basement waterproofing
  • Sewer and drain
  • Water damage restoration

Pricing

  • Tier 1 — $2,497/month: Single shop, voice AI, 500 minutes/month, basic emergency triage, SMS confirmation
  • Tier 2 — $3,997/month: Multi-tech shop, voice + chat AI, 1,500 minutes, advanced dispatch, Zoho CRM integration, on-call tech escalation
  • Tier 3 — $6,497/month: Multi-location franchise, voice + chat + outbound SDR for stale leads, 5,000 minutes, custom dispatch workflows, monthly reporting

Compliance

All outbound SMS deployments are TCPA-compliant. We register A2P 10DLC for every client SMS deployment. No outbound voice without documented opt-in consent. No false urgency or scarcity language in any AHS-deployed marketing.

Disclaimer

Outcome figures cited are observed ranges based on AHS client data, not guaranteed results. Revenue capture depends on service area, ticket size, technician availability, and market conditions. AHS provides AI-powered intake and dispatch technology only.

Book a discovery call

30-minute call. We audit your current after-hours answer rate and emergency response workflow.

Book your discovery call or call 201-719-5225.